Returns & Exchanges
We strive to make every Aromaras experience exceptional. Should you need assistance with a return or exchange, our team is here to help.
Our Returns Promise
Hassle-Free Support
Our dedicated team ensures a seamless return experience with personalized assistance at every step.
Transparent Process
Clear guidelines and straightforward procedures make returns simple and stress-free for our valued clients.
Dedicated Assistance
Experience white-glove service with our concierge team available to address your concerns promptly.
Eligible For Return
- Products returned within 30 days of delivery
- Unopened and unused fragrances with seal intact
- Items in original packaging with all tags attached
- Damaged or defective products upon arrival
Not Eligible For Return
- Opened or used fragrances
- Products marked as final sale or clearance
- Personalized or custom-engraved items
- Gift sets with broken seals or missing components
How Returns Work
Submit Request
Receive Approval
Ship Your Item
Receive Refund
Exchange Policy
Exchange Process
- Contact our concierge team within 7 days of delivery
- Fragrance must be unopened and in original packaging
- Exchange approval within 24 hours
- Complimentary return shipping provided
- New fragrance dispatched upon receipt
Exchange Conditions
- One exchange permitted per order
- Product must be in pristine, unopened condition
- Original packaging and seals intact
- Exchange for equal or greater value
- Exclusive to Extrait de Parfum collection
Refund Information
Refund Processing
Refunds are processed within 5-7 business days upon receipt of your return. You will receive a confirmation email once the refund has been initiated.
Payment Method
Refunds will be credited to your original payment method. Depending on your financial institution, it may take an additional 3-5 business days to appear in your account.
Timeline
The complete refund process typically takes 10-14 business days from the date we receive your return. We appreciate your patience during this period.
Damaged or Incorrect Orders
We sincerely apologize for any inconvenience. Your satisfaction is our priority, and we are committed to resolving this matter promptly.
Please include your order number, a description of the issue, and photos of the damaged or incorrect item(s).
Please retain all original packaging and products until your claim has been reviewed.
Need Personal Assistance?
Our Concierge Team is available to guide you through every step.
Frequently Asked Questions
Returns are typically processed within 5-7 business days of receiving your item. Once processed, refunds are issued to your original payment method.
Due to the nature of our products, we cannot accept exchanges on opened fragrances. Unopened items may be exchanged within 30 days of purchase.
Refunds are issued within 5-7 business days after we receive and inspect your return. Please allow an additional 3-5 business days for the refund to appear in your account.
Please contact us immediately with photos of the damaged item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Contact our customer service team with your order number. We will provide you with a return authorization and shipping instructions.
